Do ensure that you have sticked to the below mentioned guidelines that ascertains fast and easy settlement of grievances you might be facing:
If submitting it online, then use the link “www.indiapost.gov.in” and check its home page to find the Customer Care Link to check for both status update and complaints purposes. It has various options to choose from the Complaint Registration to lodge complaint and Track your Complaint Status, if the complaint already has been submitted, to know further development of the case concerned.
Visit the same post office where transaction was done to lodge your complaint and make sure that you receive an acknowledgement of the complaint submitted.
In case the complaint hasn’t been settled in the proper time frame fixed, then one may contact the next higher authority representing the Department to get the desired solution of the problem one is facing.
Citizen Charter of Department of Complaint on Postal Services stands to resolve complaints announced through a means of addressing them with particular officer dealing with the cases and are sent by fax, telephone or email. They are usually addressed to New Delhi based Postal Directorate.
To view this information, click here-
One can track the complaints status on-
Toll Free Call Centre
1800-11-2011 (For International Mails)