Started by the Department of Posts, Speed Post is the world’s largest network of posts which has been constantly serving people from the past twenty years. Whichever or wherever the location is, even if it is inaccessible, there is complete surety of timely delivery of your important consignment as the department continuously tries to improve and expand the services to reach out to more and more population across the country and the world. New speed post delivery norms along with speed post EMS has added to the advantage of the services. Timely speed post delivery report is also satisfying customers totally.
The motto of Speed Post is as follows
- Dedication towards understanding customers’ needs and fulfilling them.
- Providing value for money services to customers with efficiency and reliability.
- Benefitting employees by providing a rewarding and challenging career to them.
- Solicitous for country’s welfare and taking it to new heights through commercial, industrial and social advancement with its services.
- Open to new ideas, innovations and challenges in order to make the service more advanced and beneficial for people.
Formulation and implementation of new speed post delivery norms by the department is a step towards making the service better. All the offices of Speed Post have implemented these norms effectively which shows in the department’s dedication and commitment towards the improvement of services. It also shows the sense of responsibility of the people concerned. In order to bring the customers closer, the Citizen charter has been implemented and is making customers satisfied.
Commitment of citizen’s charter is
- All customers will be considered important and treated with courtesy.
- Staff will help customers fulfilling their needs.
- All complaints and enquiries will be attended promptly.
- All needed information will be provided to customer care centers.
- Customer grievances will be redressed speedily.
- Posting facilities will be made as accessible as possible.
Not only timely delivery, speed post delivery report and tracking facilities are made available to the customers but also there are postal and non-postal services offered in the offices. In most of the offices, computers are being used and this computerization is intended to be implemented in all the offices of speed post. A single window will provide multiple services in a computerized office and speed post EMS will be done with ease. Services offered in postal service are parcel and letter registration, postal stationary and stamp sale, posting certificate, money order booking and many more.